Athena provides high quality IT support for federal and commercial clients. Our ITIL certified professionals apply IT Service Management principals right-sized for business, operations, and systems complexity resulting in lean effective delivery of IT support.
We have delivered proactive support to over 800 customers of our LawTech CivilWare™️ software suite since 1997 providing new cloud-based application deployment and license management, responsive help desk services, agile response to legislative changes, and a track record of 100% accuracy for complex financial computations. We have implemented DevOps on multiple defense programs enabling faster delivery of effective, compliant, and secure systems and changes. We leverage Atlassian tools to automate workflows, control configurations, and manage help desk services.
Athena solutions for Service Strategy have included an evaluation of the return on investment and value to customers for implementing a cloud-based license management and application delivery system for LawTech products, evaluating virtualization benefits for rail transportation control server systems, and evaluating operational costs of a self managed infrastructure vs an AWS Gov-Cloud hosted Asset Management Information System for the IRS.
Athena solutions for Service Design have included compliance with service level agreements and availability requirements to design high availability systems and supplier sparing logistics for biometrics systems deployed and operated overseas.
Athena solutions for Service Transition include as a matter of general practice the tracking and management of approved changes, use of agile DevOps methods for rapid response to evolving needs, and use of advanced continuous integration and continuous deployment technologies to ensure high integrity rapid deployment of changes. In support of the DoD, Athena led the implementation of DevOps processes providing for rapid build, test, and deploy of system updates and delivery of major systems under cost.
Athena solutions for Service Operation provide for responsive help desk services, proactive monitoring and analysis of computing resource loads and performance to assure high availability, and the technical support team structures needed to rapidly respond to any incident.
Continual Service Improvement
Athena solutions for Continual Service Improvement have resulted in 50% reductions to hardware costs (Train Control datacenter), 75% reductions to operating costs (IRS enterprise system), deployment of changes in half the time (DoD), and improvements to product self service for near instant satisfaction of customer needs (LawTech CivilWare™️ product suite).